https://thecustomerwhisperer.co.uk/katehardcastle/

Kate Hardcastle MBE a.k.a The Customer Whisperer is the UK’s leading ‘go-to’ business expert on consumer insight for National TV and Media.

Kate has added her unique brand of knowledgeable commentary to hundreds of interviews for BBC, ITV, Channel 4, Channel 5, Sky News and most BBC Radio and commercial stations.

She has also presented and provided expertise for leading consumer shows Rip Off Britain,  Watchdog and Inside Out(BBC1), What Britain Bought and Battlefront(C4) as well as being the consumer champion for hit ITV1 consumer show – Eat Shop Save.

Kate was honoured with an MBE in the Queen’s Birthday Honours 2018 and was the recipient of the Prime Minister’s Point of Light Award.  She has been celebrated with 26 National & International commerce awards including Business Woman of the Year, Inspiration Award and Influencer of the Year.

Her work is respected globally, projects have included the successful turnaround of ailing retail brands & shopping centres, the creation of powerful consumer brands & consultant to oversee business redevelopment, restructure & takeovers.

Kate Hardcastle is a value business speaker on topics including consumer behaviour, developing talent, women in business & strategic alliances.  As a Keynote speaker at over 200 events including Retail World Congress, Arabian Business Conference & The Business Show alongside a wide selection of fellow speakers such as former POTUS Bill Clinton.

Kate is also an experienced Chair, Moderator and Host for live events and conferences and the most recent include The Tech Show (London, 2023), Show Talk (Las Vegas, 2023), Seamless (Dubai, 2023) and The Retail Summit (Dubai 2023).

Kate is the founder owner of Insight with Passion – a business transformation organisation partnering clients to greater commercial success.  Insight with Passion has delivered change for brands including The Co-op, Truex, and retail & leisure property investor New River REIT plc.

She was the driving force behind the business Access for All commitment, which see the business donate an impressive 20% back to good causes and was flagged as a case study for Big Society by Downing Street.

Kate is a trusted for the Diana Award, a charity supporting young people and ambassador for several charities including Women in Sport and northern branches of RSPCA. She has been a significant support of various charities and has donated time for over 50 free workshops and training events which has assisted over 1000 Yorkshire small business and charities with commercial advice and strategy. 

Kate was born in Huddersfield, and with her husband, is the proud parent of 3 children and spends time with her family in Yorkshire, London and with her international clients based in USA, Middle East and Australia,